Returns and Refund Policy



All sales are final on Kayaks. Orders cannot be cancelled once shipped. No returns!  Kayaks have a lifetime limited warrantee for manufacturer defects on the hull and one (1) year on parts. 

If kayak is being shipped, please inspect it well upon arrival, before signing off on it.


Our return policy on apparel and accessories lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return on apparel or accessories your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:

* Gift cards


To complete your return on apparel, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


Refunds (if applicable)

Once your apparel or accessory return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items ( accessories or apparel only ) if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 720 Wesley Ave. unit 6 Tarpon Springs, FL, 34689, United States.



If the item ( accessories or apparel only ) was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item ( accessories or apparel only )  wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



To return your product, you should mail your product to: 720 Wesley ave. unit 6, Tarpon Springs, FL, 34689, United States.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Aaron Miller

One of our earliest Team members. NC outdoorsmen  

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Jennifer Kitchen

The Huntress Jenn! One Badass Woman. Hunts, Fishes, Over All Lover Of The Outdoors, And Looks Great doing Her Thing! 

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Kevin Hawkins

Owner and Creator of Kaku Kayaks

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Brian Sherman

Kayak Charter Captain In Venice Louisiana! Brian only Puts his Customers On Kakus

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Will Nieman

Doesn't Care if it is Freeshwater Or Saltwater as long as he can get out paddling everyday

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Rob Winans

Avid freshwater and saltwater angler!

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Preston Haytac

Preston Has Been With Kaku Since The Beginning. Demoed one of our first models and has been Kaku Ever since. "One of my favorite Fishing Buddies" Kevin H 

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Jacinda Rose

Jacinda Wahoo Owner, The Red Fish Queen, And The Customer Service Manager At Kaku. 

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